When you shop at orbiloc.com from an EU country, you are covered by a 24-month statutory right of claim (warranty).

This means that, depending on the specific situation, you may be entitled to repair, replacement, refund, or a price reduction. The claim must be justified, and the defect must not be caused by incorrect use of the product or other damaging behaviour. Orbiloc will always try to repair the item first.

In addition, you may be entitled to our 3-year voluntary warranty on Orbiloc Safety Lights, if you meet the conditions. More information here: www.orbiloc.com/warranty.

You must make a claim within a “reasonable time” after discovering the defect. We recommend that you contact us as soon as possible. If you notify us within two months after discovering the defect, the claim will always be considered timely.

Please always contact us before sending the claim.
Email: shop @ orbiloc.com
Phone: +45 86 99 88 77
In many cases, claims can be resolved quickly by email, phone, or by following our How-to video and blog post

Return a claim to:
Orbiloc ApS
Jens Olsens Vej 1 – Gate 3
DK-8200 Aarhus N.
Denmark
Att: Claim

When returning a product, please include a note with a detailed description of the defect and your contact information. Please also enclose a copy of your invoice or order details. This is not a requirement but helps us identify your return quickly.

Important:

• We do not accept packages sent by COD (Cash on Delivery).
• Always return products in protective packaging.
• Obtain a proof of dispatch – this ensures you are indemnified if the parcel is lost during transport.

You may also access the EU Online Dispute Resolution platform here: http://ec.europa.eu/consumers/odr/