that covers how we collect, use, disclose, transfer, and store your information.
Please take a moment to familiarize yourself with our privacy practices and
let us know if you have any questions.
Collection and Use of Personal Information
Personal information is data that can be used to identify or contact a single person.
Here are some examples of the types of personal information Orbiloc may collect and how we may use it.
What personal information we collect
When purchase a product, register for our 3 year warranty, sign up for our newsletter, contact us or participate in an online survey, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, and credit card information.
Orbiloc will use such information to fulfill your requests, provide the relevant product or service, or for anti-fraud purposes.
How we use your personal information
The personal information we collect allows us to keep you posted on Orbiloc latest product news and tips and enables us to fulfill your information request. If you don’t want to be on our mailing list, you can opt out anytime by using the unsubscribing link in the mail or by contacting us at marketing @ orbiloc.com.
We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes.
From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Orbiloc products, services, and customer communications.
If you enter into a contest we may use the information you provide to administer those programs.
We do not sell or provide the information collected or stored about you, to third parties who are not our contractors.
Collection and Use of Non-Personal Information
We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:
We may collect information such as language, zip code, area code, product type, referrer URL, location, and the time zone where an Orbiloc product is purchased and registred from so that we can better understand customer behavior and improve our products, services, and advertising.
We may collect and store details of how you use our services, including search queries. This information may be used to improve the relevancy of results provided by our services. Such information will not be associated with your IP address.
If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.
Cookies and Other Technologies
A cookie is a small data file that Web sites often store on your computer’s hard drive when you visit their sites. A cookie may contain information (such as a unique user ID), which is used to track the pages of the sites you’ve visited.
If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our Web site in a manner that does not identify you. In either case, this information helps us serve you better by improving our site design, as well as our products, services, contests, and promotions.
We also use a statistical system to track the navigational footprint on our website to further improve our site design.
Our websites is enabled with Google Analytics, which means that Orbiloc use Remarketing with Google Analytics to advertise online. The features implemented are based on Display Advertising (e.g., Remarketing or Google Display Network Impression Reporting) and you can at all times opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Google Ads Settings. For more information, please visit Google Analytics opt-out browser add-on. As part of the service, third-party vendors, including Google, show Orbiloc ads on sites across the Internet. Orbiloc and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on your past visits to Orbiloc’s website.
The following is strictly necessary in the operation of our website.
This Website will:
- Remember what is in your shopping basket
- Remember where you are in the order process
- Remember that you are logged in and that your session is secure. You need to be logged in to complete an order.
The following are not strictly necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).
You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.
As is true of most internet services, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data.
We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole. Orbiloc may use this information in our marketing and advertising services.
In some of our email messages, we use a “click-through URL” linked to content on the Orbiloc website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.
Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.
Disclosure to Third Parties
At times Orbiloc may make certain personal information available to strategic partners that work with Orbiloc to provide products and services. Personal information will only be shared by Orbiloc to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.
Orbiloc shares personal information with companies who provide services such as delivering products to you and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever Orbiloc operates.
It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for Orbiloc to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.
Protection of Personal Information
Orbiloc takes the security of your personal information very seriously. Orbiloc online services such as the Orbiloc webshop protect your personal information during transit using encryption such as Transport Layer Security (TLS). When your personal data is stored by Orbiloc, we use computer systems with limited access housed in facilities using physical security measures.
When post on an Orbiloc forum, chat room, or social networking service, the personal information and content you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to share or submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.
Integrity and Retention of Personal Information
Access to Personal Information
The personal information we hold, we will provide you with access for any purpose including to request that we correct the data if it is inaccurate or delete the data if Orbiloc is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made by e-mailing us at info @ orbiloc.com
Third-Party Sites and Services
Orbiloc websites, products, applications, and services may contain links to third-party websites, products, and services. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.
Our Companywide Commitment to Your Privacy
To make sure your personal information is secure, we communicate our privacy and security guidelines to Orbiloc employees and strictly enforce privacy safeguards within the company.
All such communications are examined and replies issued where appropriate as soon as possible. If you are unsatisfied with the reply received, you may refer your complaint to the relevant regulator in your jurisdiction. If you ask us, we will endeavor to provide you with information about relevant complaint avenues which may be applicable to your circumstances.
Updated May, 2016