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FAQ

Read the frequently asked questions about the Orbiloc Dual Safety Light here.

If you have problems or questions about your Orbiloc light you can get the answers here.

Orbiloc Safety Light

My light has a loose connection/doesn't work

The design of the Orbiloc Safety Light is simple and, usually, it’s possible to fix a loose connection by yourself. The problem is normally that the battery pack, the electronics and the three battery springs in the cap lost proper contact to each other.

In the following you find the causes and solutions, sorted after their probability.

  1. Is the light tightened properly? If the cap is only screwed to the lens loosely, this may be the cause for the loose connection. Accordingly, the cap must be screwed tighter to the lens. You can use our Service Tool from the Service Kit or a wrench as help. (The Service Tool will be delivered with all Safety Lights from 2020 on.)
  2. Do you use other batteries? If you use two single CR2032 batteries, the three battery springs in the cap must be bent about 1 mm towards you. That is because two single batteries are flatter than our battery pack. Afterwards the light must be tightened properly according to point 1.
  3. Did you by accident put the o-ring/rubber seal in the cap of the light? In that case it must be removed and placed on the thread of the lens. Otherwise the light cannot be screwed together properly. The following video shows you, how it’s done: https://vimeo.com/188722845 .
  4. Is the Mode Selector Ring (the switch) loose or the magnet rusty? In both cases the Mode Selector Ring must be exchanged. It’s available as spare part. You can see whether the magnet is rusty when you unscrew the cap and remove the rubber seal and mount. When collecting the light again, the mount must be placed before the rubber seal.

After I changed the battery the light doesn´t work
Please check if you have placed the battery correct and tighten the bottom enough. The white arrow shown on the battery pack should be facing towards the lens. Please refer to our user guide page 12 for advice.

If using 2 single batteries make sure that both batteries with the + symbol is facing down. Sometimes it is also necessary to pull the middle part of the battery spring a bit towards yourself. Please refer to our user guide page 11 for advice.

Can I use the light in saltwater?
Yes you can use the Orbiloc light in saltwater. The Orbiloc lights have an IPX8 certification which means they have been tested at 11 bars for 1 hour and is waterproof to 100 meter.

When your Orbiloc light has been in contact with saltwater, rinse the outside of the Light with running tap water. While rinsing your light turn the Mode Selector Ring to the right and left a few times to ease out any sand or saltwater. Do not open or disassemble while rinsing. After every dive day, you should also clean and relubricate the o-ring and groove. Do not over-lubricate the o-ring. Just a little bit is fine. Read more here.

I have bought an Orbiloc light and I now have a claim - what to do?
We are sorry to hear that you have a claim.

Please contact the place where you have bought your light and they can help you.

You are also welcome to contact us with a description and a picture of your claim. Contact us here

Orbiloc Attachments

The Rubber Strap is broken
The Rubber Strap is made of silicone and we chose this material as it is the elastic material that is least affected by sun, temperature changes and water. The downside with silicone is that if it gets a scratch it will tear – and therefore the Rubber Strap is constructed so that it is locked twice – Meaning that if one side tears the other will still be holding the light.

If the Rubber Strap is not stretched to make a complete tour around the light – one end of the Rubber Strap at a time – the light will not be secured.
We know that attaching the Rubber Strap is not super intuitive the first time and therefore we also made a video explaining how the light is secured

Can I buy a new attachment as a sparepart?
Yes. You can see all the Orbiloc Attachments here.

Ask your local dealer for the attachments.

Which attachments are included with the Orbiloc light?
The type of attachment which is included together with the Orbiloc Dual Safety light depends of the model.

You can see which attachments are included in which model here

Orbiloc Dealers

Where can I buy Orbiloc in my country?