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FAQ

If you have a questions about the Orbiloc Safety Light or want to solve a problem, then here is the right place to look for the answer.

Orbiloc Safety Light

My light has a loose connection/does not work

The design of the Orbiloc Safety Light is simple and in many cases it is possible to fix a loose connection by yourself. The problem in these cases is typically that the battery pack, the electronics and the three battery springs in the cap are not sufficiently connected.

In the following you find the causes and solutions, sorted by their probability.

  1. Is the light tightened properly? If the cap is only screwed on the lens loosely, this may be the cause for the loose connection. In this case, the cap must be screwed tighter on the lens. You can use our Service Tool from the Service Kit or a wrench as help. (The Service Tool will be delivered with all Safety Lights from 2020 on.)
  2. Do you use two single batteries? If you use two single CR2032 batteries, the three battery springs in the cap must be bent about 1 mm towards you. Afterwards the light must be tightened properly according to point 1.
  3. Did you by accident put the o-ring/rubber seal in bottom of the cap? In that case it must be removed from the cap and placed on the thread of the lens. Otherwise the light cannot be screwed together properly. The following video shows you where to place the o-ring: https://vimeo.com/188722845 .
  4. Is the Mode Selector Ring (the switch) loose or the magnet rusty? In both cases the Mode Selector Ring must be exchanged. You can see whether the magnet is rusty when you screw off the cap and remove the rubber seal and mount. When recollecting the light, the mount must be placed before the o-ring. This video will help you to recollect the light: https://vimeo.com/455423712 .

After I changed the battery, the light doesn´t work
Please check if you have placed the battery correct and tightened the bottom enough. The white arrow shown on the battery pack should be facing towards the lens. Please refer to our user guide page 12 for advice.

If using two single batteries, make sure that both batteries are inserted with the + symbol facing down. Sometimes it is also necessary to pull the three battery springs a bit towards yourself. Please refer to our user guide page 11 for advice.

Can I use the light in saltwater?
Yes you can use the Orbiloc light in saltwater. The Orbiloc lights have an IPX8 certification which means they have been tested at 11 bars for 1 hour and is waterproof to 100 meter.

When your Orbiloc light has been in contact with saltwater, rinse the outside of the Light with running tap water. While rinsing your light turn the Mode Selector Ring to the right and left a few times to ease out any sand or saltwater. Do not open or disassemble while rinsing. After every dive day, you should also clean and relubricate the o-ring and groove. Do not over-lubricate the o-ring. Just a little bit is fine. Read more here.

I have bought an Orbiloc light and I now have a claim - what to do?
We are sorry to hear that you have a claim.

Please contact the place where you have bought your light and they can help you.

You are also welcome to contact us with a description and a picture of your claim. Contact us here

Orbiloc Attachments

The Rubber Strap is broken
The Rubber Strap is made of silicone and we chose this material as it is the elastic material that is least affected by sun, temperature changes and water. The downside with silicone is that if it gets a scratch it will tear – and therefore the Rubber Strap is constructed so that it is locked twice – Meaning that if one side tears the other will still be holding the light.

If the Rubber Strap is not stretched to make a complete tour around the light – one end of the Rubber Strap at a time – the light will not be secured.
We know that attaching the Rubber Strap is not super intuitive the first time and therefore we also made a video explaining how the light is secured

Can I buy a new attachment as a sparepart?
Yes. You can see all the Orbiloc Attachments here.

Ask your local dealer for the attachments.

Which attachments are included with the Orbiloc light?
The type of attachment which is included together with the Orbiloc Dual Safety light depends of the model.

You can see which attachments are included in which model here

Orbiloc Dealers

Where can I buy Orbiloc in my country?