Read the frequently asked questions about the Orbiloc Dual Safety Light here.
If you have problems or questions about your Orbiloc light you can get the answers here.
Orbiloc Safety Light
The design of the Orbiloc Safety Light is simple and, usually, it’s possible to fix a loose connection by yourself. The problem is normally that the battery pack, the electronics and the three battery springs in the cap lost proper contact to each other.
In the following you find the causes and solutions, sorted after their probability.
- Is the light tightened properly? If the cap is only screwed to the lens loosely, this may be the cause for the loose connection. Accordingly, the cap must be screwed tighter to the lens. You can use our Service Tool from the Service Kit or a wrench as help. (The Service Tool will be delivered with all Safety Lights from 2020 on.)
- Do you use other batteries? If you use two single CR2032 batteries, the three battery springs in the cap must be bent about 1 mm towards you. That is because two single batteries are flatter than our battery pack. Afterwards the light must be tightened properly according to point 1.
- Did you by accident put the o-ring/rubber seal in the cap of the light? In that case it must be removed and placed on the thread of the lens. Otherwise the light cannot be screwed together properly. The following video shows you, how it’s done: https://vimeo.com/188722845 .
- Is the Mode Selector Ring (the switch) loose or the magnet rusty? In both cases the Mode Selector Ring must be exchanged. It’s available as spare part. You can see whether the magnet is rusty when you unscrew the cap and remove the rubber seal and mount. When collecting the light again, the mount must be placed before the rubber seal.
If using 2 single batteries make sure that both batteries with the + symbol is facing down. Sometimes it is also necessary to pull the middle part of the battery spring a bit towards yourself. Please refer to our user guide page 11 for advice.
When your Orbiloc light has been in contact with saltwater, rinse the outside of the Light with running tap water. While rinsing your light turn the Mode Selector Ring to the right and left a few times to ease out any sand or saltwater. Do not open or disassemble while rinsing. After every dive day, you should also clean and relubricate the o-ring and groove. Do not over-lubricate the o-ring. Just a little bit is fine. Read more here.
Please contact the place where you have bought your light and they can help you.
You are also welcome to contact us with a description and a picture of your claim. Contact us here
If the Rubber Strap is not stretched to make a complete tour around the light – one end of the Rubber Strap at a time – the light will not be secured.
We know that attaching the Rubber Strap is not super intuitive the first time and therefore we also made a video explaining how the light is secured
Ask your local dealer for the attachments.