Read the frequently asked questions about the Orbiloc Dual Safety Light here.
If you have problems or questions about your Orbiloc light you can get the answers here.
Orbiloc Safety Light
If the problem occurred after a battery change and 2 single batteries were used, please refer to our user guide page 11 for advice.
The problem may also occur because the Mode Selector Ring is too loose and needs to be replaced. While durability is a hallmark of our products, we know that you put your Orbiloc through the paces. You might dive into the depths of the ocean, or your dog is playing roughly with other dogs – simply enjoying the outdoor life. That´s why it is possible to replace certain parts of the Orbiloc light.
If using 2 single batteries make sure that both batteries with the + symbol is facing down. Sometimes it is also necessary to pull the middle part of the battery spring a bit towards yourself. Please refer to our user guide page 11 for advice.
When your Orbiloc light has been in contact with saltwater, rinse the outside of the Light with running tap water. While rinsing your light turn the Mode Selector Ring to the right and left a few times to ease out any sand or saltwater. Do not open or disassemble while rinsing. After every dive day, you should also clean and relubricate the o-ring and groove. Do not over-lubricate the o-ring. Just a little bit is fine. Read more here.
Please contact the place where you have bought your light and they can help you.
You are also welcome to contact us with a description and a picture of your claim. Contact us here
If the Rubber Strap is not stretched to make a complete tour around the light – one end of the Rubber Strap at a time – the light will not be secured.
We know that attaching the Rubber Strap is not super intuitive the first time and therefore we also made a video explaining how the light is secured
Ask your local dealer for the attachments.