FAQ – FREQUENTLY ASKED QUESTIONS
If you have questions about the Orbiloc Safety Light or want to solve a problem, then here is the right place to look for the answer.
Orbiloc Safety Light
If your Orbiloc Safety Light doesn’t work, or if it has a loose connection, this is probably due to insufficient contact between the battery pack and electronics.
You can solve the problem with the help of the following checklist or go straight to our detailed blog post on how to fix a faulty Orbiloc light.
- Did you retighten your Orbiloc Safety Light before the first use as is mentioned in the Quick Guide, or after you disassembled it for the last time? If not, please retighten your Orbiloc Safety Light using the included Service Tool or by hand.
- Do you use third-party CR2032 batteries? If yes, the three battery springs in the bottom of the base must be bent approx. 1 mm upwards.
- Did you place the O-ring (rubber seal) in the bottom of the base? If yes, it must be removed and placed in the designated groove on the lens (between the mount and the thread).
- Is the battery pack inserted wrong or empty? If yes, turn the battery pack or replace it. The positive pole (+) must face downwards to the bottom of the base.
- Is your Orbiloc Safety Light assembled correctly? If not, please reassemble the light using the “Change Mode Selector Ring” guide on p.13 of our User Manual.
- Is the Mode Selector Ring (the switch) broken, or is the included magnet lost or rusty? If yes, the Mode Selector Ring needs to be replaced. To check the magnet, unscrew the light and remove the O-ring and mount. (On p. 13 of our User Manual you find a guide on how to change the Mode Selector Ring.)
Note: Errors that can be fixed following points 1–5 on the checklist above are not viewed as legitimate reasons for claims. A broken Mode Selector Ring (point 6), on the other hand, may be covered by the statutory warranty and may thus entitle you to a new Mode Selector Ring.
If using two single batteries, make sure that both batteries are inserted with the + symbol facing down. Sometimes it is also necessary to pull the three battery springs a bit towards yourself. Please refer to our user guide page 11 for advice.
When your Orbiloc light has been in contact with salt water, rinse the outside of the Light with running tap water. While rinsing your light turn the Mode Selector Ring to the right and left a few times to ease out any sand or saltwater. Do not open or disassemble while rinsing. After every dive day, you should also clean and relubricate the o-ring and groove. Do not over-lubricate the o-ring. Just a little bit is fine. Read more here.
Please contact the place where you bought your light and they can help you.
You are also welcome to contact us with a description and a picture of your claim. Contact us here
The Orbiloc Safety Light includes a battery pack consisting of two 3-volt lithium batteries of the type CR2032.
The original Orbiloc batteries are included in the Orbiloc Service Kit, available in stores as well as in webshops.
Find a map of Orbiloc dealers in BeNeLux, Denmark and Germany here. If you live in another country, you will most likely be able to buy the Orbiloc Service Kit from the same dealer that sold you the Orbiloc Safety Light. If you want to be sure that the dealer has the Service Kit in stock, we recommend that you contact them. If you do a Google search for “Orbiloc Service Kit” you find a list of relevant webshops.
Please note, in addition to the batteries, the Service Kit also contains an O-ring (rubber seal) and a Service Tool that makes it easier for you to screw your light’s lid on and off. To ensure that your light is waterproof, we recommend replacing the O-ring when changing the battery.
To change the battery, unscrew the lid on the bottom side using the Service Tool, then place the new battery pack in the lid with the positive pole facing downwards. Finally, screw the lid back on.
Make sure that the lid is screwed on tightly, ensuring that your light is 100 % waterproof and that the batteries have optimal contact with the three battery springs in the lid and the electronics in the lens.
Please dispose of empty batteries in an environmentally-friendly manner and in accordance with local legislation.
Note: If you use two loose CR2032 batteries instead of the Orbiloc battery pack, the three battery springs in the lid of the light must be bent approx. 1 mm towards you (upwards). Otherwise, it is a potential risk that there is insufficient contact with the batteries and thereby that your light does not work properly.
You can actually use your Orbiloc Safety Light with rechargeable LIR2032 batteries, but their performance is weaker than that of the installed CR2032 batteries and you should therefore expect shorter battery life between chargings.
If you want to test the light with rechargeable LIR2032 batteries, we recommend purchasing high-quality batteries. Moreover, when installing the new batteries, please be aware that the three battery springs in the bottom of the lid need to be bent approx. 1 mm upwards, towards you, to prevent a loose connection.
Basically, it does not matter where you get the batteries for the Orbiloc Safety Light but there are huge differences in quality.
In order to ensure the best visibility and long battery life, Orbiloc only uses and sells high-quality batteries.
Therefore, we recommend the original Orbiloc battery pack from the Service Kit.
Especially if your light is often in contact with water, it would make sense for you to purchase the Service Kit, as we recommend replacing the O-ring every time you change the batteries – and the O-ring is included in the Service Kit.
On the other hand, if you mainly use your light in a dry environment, which is rather unlikely in autumn and winter, you can use CR2032 batteries from other suppliers.
However, we recommend that you prioritize quality over price, so that you are as visible as possible when out and about in the dark.
If the Rubber Strap is not stretched to make a complete tour around the light – one end of the Rubber Strap at a time – the light will not be secured.
We know that attaching the Rubber Strap is not super intuitive the first time and therefore we also made a video explaining how the light is secured
Ask your local dealer for the attachments.