FAQ

Read the frequently asked questions about the Orbiloc Dual Safety Light here.

If you have problems or questions about your Orbiloc light you can get the answers heres here.

Orbiloc Safety Light

My light only works sometimes
In most cases the problem with the light intermittently going on and off for no reason is due to the bottom being a bit loose. The problem sometimes occur with new lights within a month or two or in relation to a change of battery. If the bottom is not tightened enough after removing the battery sheet – movements will slowly unscrew the bottom and eventually it will seam as though the light has a bad connection, and the problem can be solved by tightening the bottom. A small tip is to unscrew the bottom a bit and then tightening it again.

If the problem occurred after a battery change and 2 single batteries were used, please refer to our user guide page 11 for advice.

The problem may also accour because the Mode Selector Ring is too loose and needs to be replaced. While durability is a hallmark of our products, we know that you put your Orbiloc through the paces. You might dive into the depths of the ocean, or your dog is playing roughly with other dogs – simply enjoying the outdoor life. That´s why it is possible to replace certain parts of the Orbiloc light.

After I changed the battery the light dosen´t work
Please check if you have placed the battery correct and tighten the bottom enough. The white arrow shown on the battery pack should be facing towards the lens. Please refer to our user guide page 12 for advice.

If using 2 single batteries make sure that both batteries with the + symbol is facing down. Sometimes it is also necessary to pull the middle part of the battery spring a bit towards yourself. Please refer to our user guide page 11 for advice.

Can I use the light in saltwater?
Yes you can use the Orbiloc light in saltwater. The Orbiloc lights has an IPX8 certification which means they have been tested at 11 bars for 1 hour and is waterproof to 100 meter.

When your Orbiloc light has been in contact with saltwater, rinse the outside of the Light with running tap water. While rinsing your light turn the Mode Selector Ring to the right and left a few times to ease out any sand or saltwater. Do not open or disassemble while rinsing. After every dive day, you should also clean and relube the o-ring and groove. Do not over-lubricate the o-ring. Just a little bit is fine. Read more here.

I have brought a Orbiloc light and I now have a claim - what to do?
We are sorry to hear that you have a claim.

Please contact the place where you have brought your light and they can help you.

You are also welcome to contact us with a description and a picture of your claim. Contact us here

Can I change the lens and thereby the colour of my Orbiloc light?
xx

Can I change how I mount my Orbiloc light?
xx

Orbiloc Attachments

The Rubber Strap is broken
The Rubber Strap is made of silicone and we chose this material as it is the elastic material that is least effected by sun, temperature changes and water. The downside with silicone is that if it get a scratch it will tear – and therefore the Rubber Strap is constructed so that it is locked twice – Meaning that if one side tears the other will still be holding the light.

If the Rubber Strap is not stretched to make a complete tour around the light – one end of the Rubber Strap at a time – the light will not be secured.
We know that attaching the Rubber Strap is not super intuitive the first time and therefore we also made a video explaining how the light is secured

Can I buy a new attachment as a sparepart?
Yes. You can see all the Orbiloc Attachments here.

Ask your local dealer for the attachments.

Which attachments are included with the Orbiloc light?
The type of attachment which is included together with the Orbiloc Dual Safety light depends of the model.

You can see which attachments are included in which model here

Orbiloc Dealers

Where can I buy Orbiloc in my country?